Privacy Policy
Effective Date: 01-10-2025
Website: www.greensouq.ae
Company Name: GreenSouq LLC
Business Jurisdiction: Sharjah Media City (Shams Free Zone), United Arab Emirates
1. Introduction
GreenSouq LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website www.greensouq.ae and use our services.
By using our website and services, you consent to the practices described in this policy. If you do not agree with the terms, please do not access the website.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
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Full Name
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Email Address
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Phone Number
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Shipping and Billing Address
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Payment Information (via third-party processors)
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Account Login Credentials (if registered)
b. Non-Personal Information
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Browser type and version
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IP address
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Device type and operating system
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Browsing behavior on our site (cookies, page visits, etc.)
3. How We Use Your Information
We use your information for the following purposes:
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To process and fulfill orders
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To manage your account and provide customer support
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To send order confirmations and status updates
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To improve our website and services
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To send marketing and promotional messages (with your consent)
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To comply with legal and regulatory obligations
4. Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your information with:
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Payment processors (e.g., Stripe, PayMob)
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Shipping and logistics partners
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IT and service providers who help us operate our website
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Legal and regulatory authorities, when required by UAE law
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Analytics services like Google Analytics (non-personally identifiable data)
5. Data Retention
We retain your personal data only as long as necessary to:
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Provide services and complete transactions
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Comply with legal obligations (e.g., accounting and tax laws)
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Resolve disputes and enforce our agreements
6. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. Cookies help us:
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Recognize returning visitors
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Analyze website traffic
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Remember your shopping cart and preferences
You can manage or disable cookies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies when visiting these sites.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
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SSL encryption
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Secure payment gateways
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Regular security audits and updates
However, no online transmission is 100% secure. We cannot guarantee absolute security.
9. Your Rights
Depending on applicable UAE and international data privacy laws, you may have the right to:
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Access, correct, or delete your personal data
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Withdraw consent for marketing communications
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Object to processing in certain cases
To exercise these rights, contact us at info@greensouq.ae
10. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from minors.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Your continued use of the website after updates constitutes your acceptance of the changes.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:
GreenSouq LLC
Shams Free Zone, Sharjah, United Arab Emirates
📧 Email: info@greensouq.ae
🌐 Website: www.greensouq.ae