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Privacy Policy

Privacy Policy

Effective Date: 01-10-2025
Website: www.greensouq.ae
Company Name: GreenSouq LLC
Business Jurisdiction: Sharjah Media City (Shams Free Zone), United Arab Emirates


1. Introduction

GreenSouq LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website www.greensouq.ae and use our services.

By using our website and services, you consent to the practices described in this policy. If you do not agree with the terms, please do not access the website.


2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Shipping and Billing Address

  • Payment Information (via third-party processors)

  • Account Login Credentials (if registered)

b. Non-Personal Information

  • Browser type and version

  • IP address

  • Device type and operating system

  • Browsing behavior on our site (cookies, page visits, etc.)


3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders

  • To manage your account and provide customer support

  • To send order confirmations and status updates

  • To improve our website and services

  • To send marketing and promotional messages (with your consent)

  • To comply with legal and regulatory obligations


4. Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with:

  • Payment processors (e.g., Stripe, PayMob)

  • Shipping and logistics partners

  • IT and service providers who help us operate our website

  • Legal and regulatory authorities, when required by UAE law

  • Analytics services like Google Analytics (non-personally identifiable data)


5. Data Retention

We retain your personal data only as long as necessary to:

  • Provide services and complete transactions

  • Comply with legal obligations (e.g., accounting and tax laws)

  • Resolve disputes and enforce our agreements


6. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies help us:

  • Recognize returning visitors

  • Analyze website traffic

  • Remember your shopping cart and preferences

You can manage or disable cookies through your browser settings.


7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies when visiting these sites.


8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL encryption

  • Secure payment gateways

  • Regular security audits and updates

However, no online transmission is 100% secure. We cannot guarantee absolute security.


9. Your Rights

Depending on applicable UAE and international data privacy laws, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing communications

  • Object to processing in certain cases

To exercise these rights, contact us at info@greensouq.ae


10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from minors.


11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Your continued use of the website after updates constitutes your acceptance of the changes.


12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:

GreenSouq LLC
Shams Free Zone, Sharjah, United Arab Emirates
📧 Email: info@greensouq.ae
🌐 Website: www.greensouq.ae

Orders

How do I track my order?

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

Can I modify or cancel after it has been placed?

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

What payment methods do you accept?

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

Shipping

What shipping options do you offer?

We offer a variety of shipping options to cater to different customer preferences. Standard shipping is the most economical choice with a delivery time of 7 days, while expedited shipping provides a faster delivery option at an additional cost.

How much does shipping cost?

The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.

Do you ship internationally?

Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.

Returns

What is your return policy?

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund.

How do I initiate a return?

Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.

Are there return shipping fees?

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.

Warranty

What is your warranty policy?

We stand behind the quality of our products and offer a 1-year warranty on all purchases. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.

How do I register my product for warranty coverage?

Product registration for warranty coverage is a straightforward process. Upon receiving your order, you will find detailed instructions on how to register your product on our website.

What is not covered under the warranty?

While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.

Wholesale

Do you offer wholesale pricing for bulk orders?

Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team.

What are the minimum order quantities for wholesale purchases?

Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.

Gift Cards

How can I redeem my gift card?

Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code. Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.

Do gift cards have an expiration date?

Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.