1. What is Greensouq.ae?
Greensouq.ae is an online plant nursery in the UAE offering a wide selection of indoor plants, outdoor plants, garden supplies, plant care products, and landscaping accessories. Customers can browse and order plants with fast delivery across the UAE.
2. Do you deliver plants across the UAE?
Yes. We deliver to all major cities in the UAE including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Delivery timelines depend on location.
3. How long is the delivery time?
Delivery typically takes 1–3 business days, depending on your location and product availability. Same-day delivery may be available for select areas and products.
4. What types of plants do you sell?
We offer indoor houseplants, outdoor garden plants, flowering plants, fruit trees, herbs, succulents, palms, bonsai, shrubs, climbers, and rare plant varieties.
5. Do you sell garden accessories and tools?
Yes. Our store includes pots & planters, soil mixes, fertilizers, garden tools, watering accessories, plant stands, mulch, seeds, and pest control products.
6. How can I place an order?
Simply browse products on Greensouq.ae, add items to your cart and complete checkout. You can also contact us for personalised help before ordering.
7. Can I get help choosing plants for my home or office?
Absolutely! Our team can recommend plants based on your space, lighting, humidity, and design preferences — ideal for homes, offices, balconies, and gardens.
8. Do you offer plant care guidance?
Yes! We provide plant care tips on product pages and our support team offers advice on watering, soil, sunlight, fertilising and pest control.
9. What payment methods do you accept?
We accept major credit/debit cards, online bank transfers, Apple Pay, Card on Delivery and Cash on Delivery (COD) for many locations.
10. Are the plants fresh and healthy when delivered?
Yes. All plants are hand-picked, carefully packed, and delivered in good condition. We ensure freshness and vitality upon dispatch.
11. Do you offer returns, exchanges, or replacements?
If your plant arrives damaged or unhealthy, contact us with photos and order details within the specified timeframe for a replacement or store credit.
12. Can businesses order in bulk?
Yes. We support bulk orders for offices, hotels, corporate landscaping, property developers, and retail displays. Contact our sales team for pricing.
13. Do you offer gardening accessories and décor?
Yes. You can find decorative planters, garden pots, pebble stones, hanging baskets, hydroponic systems and decorative lighting.
14. Can I order plants for gifts?
Definitely. Plants make great gifts. During checkout, specify gift wrapping or a message for personalised delivery.
15. Do you provide landscaping or garden design services?
We provide garden supplies and consultation. For full landscape design or installation services, contact us with your project brief and location.
16. Is there a warranty on plants or products?
Live plants may have a limited health guarantee at delivery. Product warranties vary — please check product details for specific information.
17. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS and email to monitor delivery progress.
18. What if I am not available at delivery time?
If you're unavailable, our driver will contact you to arrange a convenient redelivery or safe drop-off location.
19. Is there a minimum order value?
Some offers or delivery options may require a minimum order, but generally any item can be ordered individually.
20. Can I cancel my order?
Orders can be cancelled before dispatch. Once shipped, cancellation may not be possible. Contact our support team immediately for help.
21. Do you ship fragile plants like orchids or bonsai carefully?
Yes — we specially pack delicate and fragile plants to protect them during transit.
22. Do you have seasonal offers?
Yes! We offer seasonal promotions, discounts, festive deals, and bundle offers on plants and garden products.
23. How do I contact customer support?
You can contact us via the contact form on the website, email, phone or WhatsApp. Our team is ready to assist with questions or plant advice.
24. Can I subscribe to newsletters for updates?
Yes — subscribe to our newsletter to receive updates on new arrivals, tips, offers and exclusive deals.
25. Do you offer planting and installation tips after purchase?
Yes. Beyond basic care, we provide guidance on planting, repotting, pruning and long-term maintenance to help your plants thrive